•  Parts and small accessories (unless otherwise noted) are shipped via UPS.
•  Robots, robotic systems, and large accessories are shipped via freight.

Unless otherwise noted, orders placed during business hours (Monday through Friday, between the hours of 8:00am and 4:00pm EST) typically ship out on the same business day that the order was placed. Orders placed outside of business hours ship out on the following business day.

Domestic Shipping Options (Standard):

• UPS Ground (Estimated delivery within 3-5 business days)

Domestic Shipping Options (Overnight):

• UPS Next Day Air
• UPS Next Day Air Early
• UPS Next Day Air Saver

Domestic Shipping Options (Express):

• UPS 2nd Day Air
• UPS 2nd Day Air A.M.
• UPS 3 Day Select

Will Call/Pickup Options:

• Local pickup available at 500 South Blvd E, Pontiac, MI 48341.

 International Shipping Options:

• UPS Worldwide Express Plus (Estimated delivery within 1-3 business days, typically delivered by 9:00 am)
• UPS Worldwide Express (Estimated delivery within 1-3 days business days, typically delivered by noon)
•  UPS Worldwide Saver  (Estimated delivery within 1-3 days business days, typically delivered by end of day)
• UPS Worldwide Expedited  (Estimated delivery within 2-5 days business days)

Other Shipping Options (available for Canada and Mexico):

• UPS Standard (Estimated delivery within 3-7 business days)

Freight Shipping options:

• Please contact us to discuss shipping options.

Items covered by “100 % Satisfaction Guarantee”

• Defective or Incorrect Items: If you receive a defective or incorrect part your order is covered by our “100 % Satisfaction Guarantee”.

Please reach out to us at Contact@ballardintl.com within 30 days of the delivery date. Include the invoice or order number in the subject line of the email, along with the words: “Return Request”.

A member of our customer service team will reach out (typically within 2 business days) to process the return.

Returns NOT covered under our “100 % Satisfaction Guarantee”

• Customer’s Choice: Orders placed by mistake, for the wrong item, or no longer needed are not covered by our “100 % Satisfaction Guarantee”.

Returns outside of our “100 % Satisfaction Guarantee” are processed on a case by case basis and returns/exchanges are not guaranteed. Please reach out to us at Contact@ballardintl.com within 14 days of the delivery date to inquire about a return. Please include the invoice or order number in the subject line of the email, along with the words:  “Return Request”.

A member of our customer service team will respond to your request (typically within 2 business days).

Sold as-is items: Some items are sold as-is, these items are not eligible for returns or refunds.

Robots, Robotic Systems, and Accessories (Linear Rails and Risers) are sold on an “AS-IS” basis with NO warranties, refunds, and/or representations either expressed or implied.

Restocking Fees:

For items covered by our  “100 % Satisfaction Guarantee”  there will be no restocking fee.

For items not covered by our  “100 % Satisfaction Guarantee” a 10% restocking fee will be deducted from the refund. This fee covers the costs associated with processing returns and helps us maintain our standards of service.

Fraudulent Returns:

Ballard International reserves the right to refuse a return at our discretion, such as for items returned as new but appear used and worn.

Refunds are only offered for approved returns.

Upon receiving and reviewing your return, our customer service team will begin the refund process. Your original payment method will be credited with the refund within 1-2 business days. Depending on your bank’s processing practices, the funds may take an additional 5-10 days to reflect in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@ballardintl.com.

Due to our quick order processing timeline, we are unable to change or cancel orders once payment has been received.

Exceptions:

We understand that circumstances may arise where changes are necessary. We will do our best to accommodate order updates in the following cases:

• Update to the shipping address.
• Change in the shipping method.
• Addition of another item to the order.

Exceptions to the no-cancellation policy will only be considered if the customer reaches out within 1 hour of placing the order. To inquire about changes to your order please contact us at Contact@ballardintl.com.